SOPHIA はBiesseがAccenture と共同で創造したIoTプラットフォームです。お客様は、広範なサービスにアクセスすることで、作業管理プロセスを合理化できます。
本プラットフォームにより、使用技術に関する情報およびデータをリアルタイムで転送でき、機械とシステムの性能と生産性を最適化できます。
収集データを使って、生産プロセスと機械の機能を詳細に分析し、不具合を検知し、お客様のメンテナンス作業を支援し、交換部品の注文時間を短縮し、最終的に故障を防止します。
機械からのデータフローは、ネットワーク内部にしか流れません。収集した情報の安全性は2つの異なるシステムにより保証されます。
Biesse は、Accenture とのパートナーシップの下、2017年10月 3- 5日にバルセロナで開催された IoTS World Congress において、Best Business Transformation Award を受賞しました。
IoT - SOPHIA provides a comprehensive overview of the specific machine performance features, with remote diagnostics, machine stoppage analysis and fault prevention.
The service includes a continuous connection with the control centre, the option of calling for assistance from within the customer app (such calls are managed as priorities), and an inspection visit for diagnostic and performance testing within the warranty period. Through SOPHIA, the customer receives priority technical assistance.
Through an app on a smartphone or tablet, it is possible to receive functional data, statistics, KPI, and the status of intervention requests and of resolution processes for halted machines. The information is always available to the user at any time, even when the machine is switched off.
The platform allows a spare parts purchase cart to be automatically compiled after the monitoring of the machine component status and the notification of the need for intervention. The customer can choose whether or not to confirm the order.
Customers can view indicators relating to machine productivity and specific parameters for the type of machining operation, in order to maintain a consistent standard of performance and perfect machining cycles.
The machine data can be viewed directly by Biesse Service, which therefore has all the necessary information already to hand when it communicates with the customer. This means reduced assistance times.
If necessary, the customer can create a video connection via the app to facilitate communication, allowing Biesse Service to actually see what the customer is filming.
The platform constantly monitors the machine’s state of maintenance and sends a notification when service is required.
Functions: the portal offers customers, dealers and subsidiaries the chance to navigate inside the (constantly updated) documentation of their relative machines and make interactive searches in the machine drawings, documentation and bill of materials.
It also allows a spare parts purchase basket to be directly created, with an indication of real time warehouse availability and the relative price list. The progress of the order can be monitored, and a list of recommended and emergency spare parts is made available.
PARTS - SOPHIA, available 24/7, is a multi-language and multi-platform tool that can be also used via a dedicated app on a smartphone or tablet integrated with the leading operating systems (iOS and Android).
The automatic creation of a spare parts basket following an IoT maintenance task.
Access to the updated technical documentation of the machine purchased directly from the portal
The opening of a technical intervention request via the portal or PARTS - SOPHIA app.
Interactive searches in the machine drawings, documentation and bill of materials.
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